Privacy Policy
km88.com

1. Introduction

km88.com is an online gaming and casino entertainment platform serving Filipino players. As a platform that processes personal and financial data, we take our obligations under the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR) very seriously.

This Privacy Policy applies to all personal data collected through the km88.com website, mobile browser interface, customer support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

km88.com acts as the Personal Information Controller (PIC) for the personal data you provide. We are registered with the National Privacy Commission (NPC) of the Philippines in accordance with applicable regulations.

2. Personal Data We Collect

2.1 Registration Data

When you create a km88.com account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect:

• Government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or live photo for identity verification purposes
• Source of funds documentation where required

2.3 Financial Data

When you make deposits or withdrawals, we collect:

• GCash or PayMaya account details (registered name and number)
• Bank account details (account name, account number, bank name)
• Transaction history and amounts

km88.com does not store full debit card numbers. Card data is handled by our PCI-DSS compliant payment processors.

2.4 Usage and Technical Data

We automatically collect certain technical data when you use the Platform:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation paths
• Game session data (games played, bets placed, outcomes)
• Login timestamps and session duration

2.5 Communications Data

When you contact km88.com support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised.

3. How We Collect Your Data

km88.com collects personal data through the following means:

• Directly from you — when you register, complete KYC, make transactions, or contact support
• Automatically — through cookies, server logs, and analytics tools when you use the Platform
• From third parties — identity verification providers, payment processors, and fraud prevention services may share data with us as part of their service delivery

4. How We Use Your Personal Data

km88.com processes your personal data for the following purposes, each supported by a lawful basis under the DPA:

• Account management: To create, maintain, and secure your km88.com player account
• Service delivery: To provide access to games, process bets, and manage your gaming activity
• Payment processing: To facilitate deposits, withdrawals, and transaction reconciliation
• Identity verification: To comply with KYC, AML, and PAGCOR regulatory requirements
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and money laundering
• Responsible gaming: To monitor gaming behavior, apply account limits, and support self-exclusion requests
• Customer support: To respond to your enquiries, complaints, and feedback
• Legal compliance: To meet our obligations under Philippine law, including tax reporting and regulatory submissions
• Marketing communications: To send you promotional offers and updates, where you have consented or where permitted by law
• Platform improvement: To analyze usage patterns and improve the functionality and user experience of km88.com

5. Data Sharing and Disclosure

5.1 Service Providers

km88.com shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (GCash, PayMaya, and banking partners), identity verification providers, fraud detection services, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.

5.2 Regulatory and Legal Authorities

km88.com may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other government bodies where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of km88.com's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new controller prior to the transfer taking effect.

5.4 No Sale of Personal Data

km88.com does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers or data brokers. Your information is not a product — it is a responsibility we take seriously.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit km88.com. They help us recognize your browser, remember your preferences, and understand how you interact with the Platform. We also use similar technologies such as web beacons, pixel tags, and local storage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and last-visited game categories.
• Analytics Cookies: Help us understand how players navigate the Platform so we can improve the user experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your gaming activity and preferences. These are only set with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the km88.com Platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or your mobile browser of choice).

7. Data Retention

km88.com retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML regulations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

km88.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including passwords (hashed with bcrypt) and financial details
• Role-based access controls limiting data access to authorized personnel only
• Regular penetration testing and vulnerability assessments by independent security firms
• Multi-factor authentication for internal systems and administrative access
• Continuous monitoring and intrusion detection systems
• Regular staff training on data privacy and information security

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by km88.com:

• Right to be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details provided in Section 14. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

10. Minors and Age Restriction

km88.com is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal gambling age in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on km88.com, please contact our support team immediately.

11. International Data Transfers

km88.com primarily stores and processes data within secure data centers. Where data is transferred to service providers or infrastructure located outside the Philippines, km88.com ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

By using the km88.com Platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines. We will always ensure such transfers comply with the requirements of the Data Privacy Act of 2012 and NPC regulations.

12. Third-Party Links and Services

The km88.com Platform may contain references to third-party services such as payment gateways (GCash, PayMaya, banking portals). When you interact with these third-party services, you are subject to their own privacy policies. km88.com is not responsible for the privacy practices of third-party services and encourages you to review their policies before providing any personal data.

13. Changes to This Privacy Policy

km88.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via email or a prominent on-site notice prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is stated at the top of this page. Your continued use of the km88.com Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO):

• Live Chat: Available 24/7 directly on the km88.com Platform — the fastest way to reach us
• Email: [email protected]
• Subject Line: Please use "Data Privacy Request — [Your Username]" for faster routing

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.